Communication is the important in process of knitwear development, which runs through the whole process of development and affects the delivery time, efficiency and quality of knitwear development directly. The process of knitwear development involves knitwear planning department, design department, technology department, yarn accessories procurement, suppliers, knitwear factory, sales department, etc. Communication tests the understanding ability between customers and the factory and also tests the level of team cooperation within the factory in the process of knitwear development. Successful communication can efficiently produce samples required by customers. We try to analyze from the following points for your reference.

Communication between customers and factories

• Before knitwear design: Designer will collect the corresponding yarn information from the factory when he has an idea. The factory can provide color card, trims such as bead, button, fastener, material, lace, supplier information, sample, color card and other information.
• Before making sample: When the Designer completes the design draft, communicate with the factory to obtain the following information: materials about the news, procurement of sub materials. Difficulty of craftsmanship realization (Sometime the size or process designed by the designer is unreasonable). Estimated quotation, estimated completion time of sample, the sample about its code density, main detail requirements and etc.
• In the sample of making new knitwear: It should be completed through the cooperation of production merchandisers, technicians, computer programmers, colleagues in the factory Technology Department and production colleagues in the sample of making new knitwear. In this process, you need to communication with customer if unclear about the customer’s requirements or have difficulties in actual production. Especially complex craftsmanship like machine embroidery or printing-dyeing, etc. These need to communication with customer in each process.
• Communication at the later stage of news completion: It need to send the sample to customer after news completion, and finish quote, bulk production cycle report, etc. Then respond to the questions received by the customer.

Communication in knitwear development within the factory

Communicate with the operation colleagues and production merchandisers, digest the customer’s design information and relevant yarn and trim, and collect information. Understanding the designer’s concept, pose a question, feedback and negotiation with customers.

• Communication between merchandising and technology department: Size, details practices are usually in doubt when technicians are compiling.
• Communication during film weaving of Technology Department: It’s easy to have questions when the craftsman’s drawing is programmed by computer or hanging yarn, etc. It need to pay more attention.
• Communication in especial process: These processes of machine embroidery and printing-dyeing are usually completed in cooperation with external factories who are don’t understand the practices and requirements of each customer. We need to keep on communicating with them to complete the sample.
• Communication in other process: Stitching and finishing are the show process of sample workmanship and also the process that best reflects the quality details and manual perfection. It needs best.

Problems that may arise if communication is not smooth.
The sample is not what the customer wants at all.
The size is OK, but the fitting is not good.

The time of finish sample is too long. It was originally completed in 7 days. In fact, it missed the date required by the customer because the raw materials or trim were not in place in time, or the production time was delayed.

Sample completion cost is too high. It doesn’t conform to the customer’s price system and affects the customer’s order.

Problems occur in the actual made samples, we reflect on the points needing attention in actual communication:

Must share all the information. Including design, material, sub material, especial craftsmanship, etc. Mistakes are made because some information related colleagues do not know in many times.

More communication and change information between departments. Timely exchange of information during actual sample production.

Influence and persuasion: Everyone has a different understanding of information. When placing orders, it is difficult for the merchandiser to influence and persuade the operator of each process. We take the customer’s requirements as the first element and emphasize the collaborative completion of all processes.

Strengthen communication in all aspects and reduce problems. Like communication with each other face to face, communication in paper (You can write a note to tell the other party important information), communication in Wechat and etc.

Thanks for your reading. You can message or e-mail to us if have some problem.